Kentucky Society for Directors of Volunteer Services

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2021 KSDVS Annual Education Virtual Conference

Thursday and Friday, November 4 & 5

Beth Steinhorn, principal of VQ Strategies will be our keynote speaker


Retaining Volunteers Amid Uncertainty - Session 1

Though volunteer rates are rising, individuals are less likely to make long term commitments, especially in a world of uncertainties. Yet, certain best practices can help transform episodic volunteers into repeat volunteers so that you not only deliver valued services but also connect participants to future opportunities for impactful volunteering. Join us in this session to explore changing definitions of retention and learn how some organizations have effectively inspired first time volunteers to return again and again. Participants will learn how to advocate for relevant retention goals and receive tools and strategies to structure episodic volunteer opportunities so that volunteers are more likely to return.

Measuring and Communicating Volunteer Impact - Session 2

Demonstrating results goes beyond counting the number of volunteers in your program and the hours of service they provide. This session will explore trends and emerging tools designed to demonstrate quantitative and, more importantly, qualitative results that position volunteer engagement as a valuable and effective resource within your organization. Learn some of the latest metrics to track volunteer impact and gain tools to make the case for volunteer engagement as a vital resource.

Providing Feedback is as Easy as 1, 2, 3! - Session 3

Feedback is a two-way street. Organizations that have a culture of open communication between staff and volunteers benefit from greater accountability and impact. But all too often, staff and volunteer leaders are reluctant to provide feedback. This session will explore three models for delivering feedback and the benefits of being more open to input from volunteers. Learn how to avoid challenges by setting expectations for accountability and how not to become part of the problem. Receive tools and tips to help you provide meaningful feedback that helps volunteers grow and succeed.

Conference Schedule:

Thursday, November 4

8:30am – Welcome and Introductions

9:15 am - 10:45 am - Session 1

10:45 - 11:00 am - Break

11:00 - 12:30 pm - Session 2 

12:30 pm – 1:30 pm - Lunch

1:30 pm - 3:00 pm - Session 3

3:00 - 3:15 pm - Break

3:15 - 3:45 pm  - Q and A with Beth

3:45 - 5:00 - Breakout Groups

Friday, November 5

8:30am – Welcome

8:45am – KSDVS General Meeting and Officer Installation

10am – Networking/Discussion of prior topics

11:30am – Gift Shop/Online sale ideas 

12:30pm – SHVL Conference Registration Giveaway

Conference Registration Cost:  $125  

(includes 1 year membership to KSDVS)

There is no early bird registration, but please be sure to register prior to Friday, October 29 so you can get your class materials and zoom login in a timely manner.

About Beth Steinhorn:


Beth partners with organizations and their leadership to increase their impact through strategic and innovative engagement. The author of multiple books and articles on strategic volunteer engagement, she is a popular speaker and trainer, known for her interactive and inspiring presentations. As a thought leader, Beth regularly participates in the national dialogue about volunteerism and engagement. Her consultations have included developing engagement strategies for Save the Children USA, Special Olympics Southern California, Best Friends Animal Society, Repair the World, and American Red Cross. As a Service Enterprise Trainer, she has also trained and supported dozens of organizations to become certified Service Enterprises.

Prior to becoming a consultant, Beth worked as an executive director and marketing director with education and faith-based organizations and spent years working with museums as an educator, manager, and anthropologist. She draws upon her anthropology experience still, helping organizations through the culture shift process – from viewing volunteer management as a program to embracing engagement as a strategy to fulfill mission. Beth has an undergraduate degree from Harvard University and also attended University of Washington for anthropology and museology.

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